Delivery & Returns
Delivery shall be made to the delivery address supplied by you at the time of ordering. While we endeavour to deliver within the times specified, any times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the goods howsoever caused.
Deliveries to the UK
We aim to deliver goods within 3 working days of the order being placed. We strongly recommend that you propose an address where there will always be someone present to sign for the delivery (such as a work address).
Most international orders are sent by courier. Delivery times vary depending on the destination, but we endeavour to have them delivered within 15 working days of the order. Please note our couriers cannot deliver to PO boxes.
When you return goods to us:
- Please contact us in writing at any time within seven working days, beginning on the day after you receive the goods
- If your order is defective, we will first examine the returned goods in order to assess your entitlement to a refund. If we agree that the goods are defective, you will either be refunded in full (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us) within 30 days of receipt of the returned goods, or we will replace the goods free of charge (in which case we will refund your reasonable costs in returning the goods to us). We shall have no further liability to you once you have been so refunded or the goods in question have been replaced. If you do not notify Hugo & Adele of a defect in any goods, Hugo & Adele shall have no liability for any defects and you shall be bound to pay for the goods.
- For any other reason, we will refund the value of the goods supplied or exchange the goods in question, provided that they are returned to Hugo & Adele in their original, undamaged packaging within 28 days of delivery. If we find that the goods have not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item. If the value of the goods is to be refunded, we will also refund the standard delivery charge made on orders if the goods are returned to us within 7 days of receipt.
- If the value of the goods is to be refunded but an order is returned to us after 7 days from the day of receipt, then we will refund the delivery charge only if the goods supplied were incorrect. If applicable, Hugo & Adele will repay you the value of the goods within 30 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods.
Any goods to be returned must be returned, along with their original invoice, to the address specified on the invoice for the goods. Returned goods should be sent recorded delivery.
Returns should be sent to the following address;
Lucky Duck Designs
35 Bellevue Road
Ashbourne DE6 1AT